Privacy & Cookie

Information pursuant to art. 13 Reg. 679/2016 EU

Dear Sir / Madam,
Pursuant to EU Regulation 679/2016, as well as pursuant to the provision concerning cookies n. 229 of 8 May 2014, you want to inform visitors of the site about the use of the data entered and the cookies used by the site itself. The information is also provided pursuant to Recommendation no. 2/2001 adopted by the Working Group established by art. 29 of the directive n. 95/46 / EC. to those who interact with the web services of this site, for the purpose of the protection of personal data, accessible electronically from the address. By using any of our services and / or by accepting this Statement, for example in the context of Registering for one of our services, you consent to the collection and use of Personal Information as described in this Policy.
According to the law, this treatment will be based on principles of correctness, lawfulness and transparency and protection of your privacy and your rights.

Therefore, we provide you with the following information:

Personal information we collect:

The personal information we collect includes:

  • Your name and surname, e-mail address, telephone number and home address;
  • Information about your stays, including arrival and departure dates, special requests and your preferences on services (preference on rooms, services or other);
  • Information you provide about your marketing preferences or promotional offers;

Information we collect at the property:

We collect additional personal information during registration / check-in at our hotel, including information required by local laws.

Information we collect from third parties:

We may also collect information about you from third parties, including information from our partners (travel agencies, airlines, payment cards) and other partners; from social media services in line with your settings on these services; and from third-party sources.

Information we collect automatically:

When you use our site, we automatically collect information, some of which may be personal data. For example: language settings, IP address, location, device settings, device operating system, log-in information, usage time, requested URL, status report, user agent (such as browser version information), browsing history, result (visit or reservation), user reservation code, type of information viewed. We may also collect data automatically through cookies. The data could also be used to ascertain responsibility in case of hypothetical computer crimes against the site.

1. The data you provide will be processed for the following purposes:

The personal contact data provided will be used exclusively to perform the services requested in the message completed by the user.
The computer systems and software procedures used to operate this website acquire, during their normal operation, some personal data whose transmission is implicit in the use of internet communication protocols. This is information that is not collected to be associated with identified interested parties, but which by their very nature could, through processing and association with data held by third parties, allow users to be identified. This category of data includes IP addresses or domain names of the computers used by users connecting to the site, the addresses in the Uniform Resource Identifier (URI) notation of the requested resources, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (successful, error ..) and other parameters related to the operating system and the user's computer environment. These data are used for the sole purpose of obtaining anonymous statistical information on the use of the site and to check its correct functioning and are deleted immediately after processing. The data could be used to ascertain responsibility in case of hypothetical computer crimes against the site.
The optional, explicit and voluntary sending of e-mails to the addresses indicated on this site entails the subsequent acquisition of the sender's address, necessary to respond to requests, as well as any other personal data included in the message.

The processing of data is finalized for the following purposes:

1.a) management of relations with customers (management of reservations, issue of invoices, estimates), to perform any contractual obligations;

1.b) to comply with regulatory obligations, in particular accounting and tax obligations;

1.c) Inherent to the service:

a) to the sending (with your written consent) of promotional offers on our services and updates on rates and offers made as well as greetings by ordinary mail or by fax or email;
b) to execute (subject to your written consent) to hotel services such as external communication of data relating to your stay for the sole purpose of enabling the reception of objects, messages and telephone calls addressed to you.
c) to process, with prior written consent, the so-called data. sensitive by you voluntarily transmitted in order to offer a better level of hospitality at our hotel. We can use your e-mail address to send you, with your written consent, our newletters, our best wishes for the holidays.
For the purposes indicated in point 1.c lett. a) we rely on the execution of a contract: the use of your data may be necessary to implement the contract you have with us. For example, if you use our services to make an online reservation, we will use your data to perform our obligation to complete and manage the booking, by virtue of the contract between us.
With regard to the purposes in point 1.c lett. b) and c), we rely on legitimate interests: we use your information for our legitimate interests, for administrative, legal or fraud detection purposes. When we use personal data for our legitimate interests, we will always balance your rights and interests with regard to the protection of your personal data with our rights and interests.
As regards the purpose in point 1.c lett. c), we also rely on our obligation to comply with current legislation.
With regard to the purposes indicated in point 1.c letter a) according to current legislation, we will ask for your consent for the purposes indicated in them before processing your personal information that you can remove at any time by contacting us at the addresses mentioned at the end of this statement.

2. The treatment will be carried out in the following ways:

Personal data are processed using automated computer tools, for the time necessary to achieve the purpose for which they were collected. Specific security measures are observed to prevent data loss, illicit or incorrect use and unauthorized access.

3. The provision of data:

Apart from that specified for navigation data, the user is free to provide personal data to request the services offered by the company. Failure to provide such data may make it impossible to obtain the requested service.

4. Recipients of the data:

The data object of the treatment will not be diffused, sold or exchanged with third parties without the consent expressed by the interested party. The scope of communication of the data is limited exclusively to the subjects competent for the fulfillment of the contractual operations and the observance of legal obligations. They may therefore be disclosed to third parties belonging to the following categories:

  • subjects that provide services for the management of the information system;
  • studies or companies in the context of assistance and consultancy relationships;
  • Administrations, public bodies and competent authorities, for the fulfillment of obligations of laws and / or provisions of public bodies;
  • Group companies and / or the network of companies or private parties directly involved in the performance of the service or entitled to know the data according to the law. In any case, only the data necessary and relevant to the purposes of the processing to which they are responsible will be disclosed to the aforementioned persons.

The personal data provided by users who send requests to send material regarding the requested service (or even only for information purposes) are used only to perform the service or provision requested and are communicated to third parties only if necessary and if involved and functional to the fulfillment of the service requested to us.
The Data Controller does not transfer personal data to third countries or to international organizations.

5. Statement of extended use of cookies.

This website uses cookies and similar technologies to ensure the proper functioning of the procedures and improve the experience of use of online applications. This document provides detailed information on the use of cookies and similar technologies, how they are used by the site and how to manage them. Confirming the vision of this information or making use of our Site, you are consenting to our use of cookies in accordance with this Cookie Policy. If you do not agree to our use of cookies, you must set your browser appropriately or not to use the Site. If you decide to disable the cookies that we use, this could affect the user's experience while on the site.

Cookies are short pieces of text (letters and / or numbers) that allow the web server to store on the client (the browser) information to be reused during the same visit to the site (session cookies) or later, even at a distance of days (persistent cookies). Cookies are stored, according to user preferences from a single browser on the specific device used (PC, tablet, smartphone). similar technologies, such as, for example, web beacons, clear GIFs and all forms of local storage introduced with HTML5, can be used to gather information on user behavior and use of services. Later in this document we will refer to cookies and similar technologies all by simply using the word "cookie".

Types of cookies
Based on the characteristics and use of cookies, we can distinguish several categories:
Strictly necessary cookies. It is essential cookies to make the site work. The duration of cookies is strictly limited to the working session (closed the browser are deleted).
Analysis cookies and performance. Cookies are used to collect and analyze traffic and use of the site anonymously. These cookies, although without identifying the user, allow, for example, to detect if the same user returns to connect at different times. They also allow you to monitor the system and improve its performance and usability. The deactivation of these cookies can be executed without any loss of functionality.
Profiling cookies. These are persistent cookies used to identify (anonymously or not) user preferences and improve its navigation experience. The site does not use cookies of this type.

Third Party Cookies
By visiting the website you may receive cookies from both the visited site ( "proprietary"), both from websites maintained by other organizations ( "third parties"). A notable example is the presence of "social plugin" for Facebook, Twitter, Google+ and LinkedIn. It is parts of the page visited directly generated by these sites and integrated into the host site. The most common use of social plugin is aimed at sharing of content on social networks. The presence of these plugins involves the transmission of cookies to and from all sites operated by third parties. The information collected by "third-party management" shall be governed by the relevant information so please refer. To ensure greater transparency and convenience, are reported below the web addresses of various information and methods for handling cookies.
Evenutali plugins and related privacy:
Information Facebook:
Twitter information:
Google+, Google Maps, Youtube, etc. information:
Tripadvisor informativa:

Google Analytics
The site may also include certain components transmitted by Google Analytics, a web traffic analysis service provided by Google, Inc. ( "Google"). Again it comes to third-party cookies collected and managed anonymously to monitor and improve the performance of the host site (cookies performance).
Google Analytics uses "cookies" to collect and analyze anonymous information about site usage behavior (including your IP address). This information is collected by Google Analytics, which processes the purpose of drawing up reports for website operators about the activities on the web site itself. This site does not use (and do not allow others to use) the Google analytics tool to track or collect personally identifiable information. Google will not associate your IP address with any other data held by Google or seek to link, an IP address with the identity of a user. Google can also communicate this information to third parties unless required by law or where such third parties process the information on Google's behalf.
For more information, please see below given link:
You can selectively disable the action of installing Google Analytics on your browser component opt-out provided by Google. To disable the action of Google Analytics, please refer to the link given below:

Cookie duration
Some cookies (session cookies) remain active only until you close the browser or log out of the execution of the command. Other cookies "survive" the browser is closed, and are also available in future visits. These are called persistent cookies, and their duration is set by the server at the time of their creation. In some cases there is fixed a deadline, in other cases the duration is unlimited. The Site does not use persistent cookies except possibly the technical confirmation of the vision of this statement Cookie Policy for a period of 6 months. However, browsing the pages of the site, you can interact with sites operated by third parties that can create or modify persistent cookies and profiling.

How can I check the installation of Cookies?
In addition to what is indicated in this document, the user can manage your preferences for cookies directly into your browser and prevent - for example - that third parties can install. Via your browser preferences you can also delete the cookies installed in the past, including Cookie in which is eventually saved the installation permission of Cookies by this site. It is important to note that disabling all cookies, the operation of this site may be compromised. You can find information about how to manage cookies in your browser.
You can also visit the site, in English, for information on how to manage / delete cookies according to the type of browser used.
In the case of services provided by third parties, the User can also exercise their right to oppose the inquiring tracking through the privacy policy of the third party, using the opt-out link if explicitly provided or by contacting the same.

Since the installation of cookies and other tracking systems operated by third parties through the services used within this site can not be technically controlled by the Owner, any specific reference to Cookies and tracking systems installed by third parties is to be typical. For complete information, see the privacy policy of any third party services listed in this document. Given the objective complexity of the identification of technologies based on Cookies and their very tight integration with the operation of the web, users are invited to contact the owner should he wish to receive any deepening its use of cookies yourself and any use of the same - for example by a third party - made through this website.

6. Data processing:

The data will be processed for the time strictly necessary for the provision of the requested service. While the data relating to cookies policies for the time strictly necessary for the intelligible use of the web portal.

7. The holder of the treatment is: Hotel Residence Hélène di Iustini Attilio, Via Nizza n.10, 64018 Tortoreto Lido (TE)

8. At any time you can exercise your rights towards the data controller, including as regards the revocation of consent, pursuant to art. 6,15,16,17,18,19,20,21 of the EU Reg. 679/2016, submitting a request to Hotel Residence Hélène at the email address

9. You can lodge a complaint with the Control Authority pursuant to par. 2 lett. d) art. 13 Reg. 679/2016 EU.

10. Automated decision-making processes

The Data Controller does not process treatments consisting of automated decision-making processes.

Company data

Residence Hélène
Via Nizza, 10
64018 Tortoreto Lido (TE)
P.IVA 00091140673